Shipping Policy

1. Serviceable Locations

We currently ship across India. If your pin code is not serviceable at checkout, please contact us at hello@crevitafoods.com or WhatsApp us at +91 92880 47058 — we will do our best to find an alternative.

2. Dispatch Timeline

Orders are usually dispatched within 1–2 business days of receiving confirmed payment or Cash on Delivery order placement. Orders placed on Sunday or a public holiday will be processed the next working day.

3. Delivery Timeline

Estimated delivery time after dispatch:

• Metro cities (Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): 2–4 business days
• Tier 2 & Tier 3 cities: 3–5 business days
• Remote or rural areas: 5–7 business days

These are estimated timelines only, subject to courier availability and conditions outside our control.

4. Shipping Charges

• Free shipping on all orders above ₹299.
• A flat shipping fee of ₹49 applies to orders below ₹299.
• Cash on Delivery is available at no extra charge.

5. Order Tracking

Once your order is dispatched, you will receive a tracking link via WhatsApp and email. You can also track your order anytime at track-order.html using your Order ID or registered phone/email.

If you do not receive a tracking update within 3 business days of placing your order, please contact us.

6. Delay Disclaimer

Crevita Foods is not responsible for delivery delays caused by:

• Courier partner operational issues or strikes
• Natural disasters, extreme weather, or force majeure events
• Public holidays or government-declared restrictions
• Incorrect or incomplete delivery address provided by the customer

In case of significant delays, we will proactively inform you via email or WhatsApp.

7. Delivery Partner

We work with reputable courier partners to deliver your orders. The specific courier may vary based on your pin code and availability. Delivery partners are shared your name, phone number, and delivery address for the purpose of fulfilling the order.

8. Incorrect Address Responsibility

Please ensure your delivery address is complete and accurate at the time of placing your order. Crevita Foods is not liable for orders delivered to or returned from an incorrect address provided by the customer. Additional shipping charges may apply for re-delivery attempts.

9. Undelivered / Returned Orders

If an order is returned to us due to:

• Failed delivery attempts (recipient unavailable)
• Incorrect or incomplete address
• Refused delivery by recipient

We will contact you to arrange re-delivery. Re-shipping charges will apply. For COD orders returned undelivered, no refund is issued for the product value.

10. Contact Us

For any shipping-related queries:

• Email: hello@crevitafoods.com
• WhatsApp: +91 92880 47058
• Hours: Monday – Saturday, 9am – 6pm IST