Privacy Policy

Crevita Foods ("Crevita", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit crevitafoods.com or place an order with us.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: Name, email address, and password when you create an account.
• Order information: Name, phone number, email address, delivery address, and payment method when you place an order.
• Communications: Messages you send us via the contact form or WhatsApp.
• Newsletter: Email address if you subscribe to our newsletter.

We may also collect certain information automatically when you visit our website, including browser type, device information, pages viewed, and the date and time of your visit.

2. How We Use Your Information

• To process and fulfil your orders and send you order confirmations.
• To communicate with you about your order status, returns, and queries.
• To send promotional emails and offers if you have opted in (you can unsubscribe at any time).
• To improve our website, products, and customer experience.
• To comply with applicable laws and regulations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Logistics partners: Courier companies to deliver your orders (name, address, phone number).
• Payment processors: Razorpay (once integrated) for processing payments securely. We do not store card details on our servers.
• Service providers: Supabase (database hosting), Resend (transactional emails) — bound by their own privacy policies.
• Legal requirements: When required by law, court order, or government authority.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for data in transit. Passwords are hashed and never stored in plain text.

5. Cookies

We use essential cookies to keep your cart active and to maintain your login session. We do not use advertising or tracking cookies at this time. You can disable cookies in your browser settings, though some website features may not function correctly.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 7 years for accounting and legal compliance purposes. You may request deletion of your account data at any time (see Section 7).

7. Your Rights

Under the Information Technology Act, 2000 and applicable Indian data protection regulations, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal retention requirements).
• Withdraw consent for marketing communications by clicking "unsubscribe" in any email.

To exercise these rights, contact us at hello@crevitafoods.com.

8. Children's Privacy

Our website is not directed to children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of the website after changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: hello@crevitafoods.com
• Phone: +91 92880 47058
• Address: Crevita Foods Private Limited, CHAKTHAKURSI KUSIYARI, Bidupur Rs, Bidupur, Vaishali – 844502, Bihar, India