Cancellation Policy

Last updated: 2 June 2026

Orders can be cancelled before dispatch by contacting customer support. Once the order is shipped, cancellation may not be possible.

1. Cancellation Before Dispatch

You can cancel your order at any time before it has been dispatched. To cancel, contact us as soon as possible after placing the order:

Contact us immediately Email hello@crevitafoods.com or WhatsApp +91 92880 47058 with your Order ID and reason for cancellation.

We confirm your order status If the order has not yet been packed and handed to the courier, we will process the cancellation.

Refund issued (if applicable) For prepaid orders, refunds are processed within 5–7 business days to the original payment method.

2. Cancellation After Dispatch

Once an order has been packed and handed to the courier partner, cancellation is not possible. You will need to wait for delivery and then initiate a return/refund request if eligible under our Refund & Return Policy.

3. Cancellation Window

We recommend contacting us within 1 hour of placing your order for the best chance of successful cancellation. Orders are typically processed quickly on business days (Monday – Saturday, 9am – 6pm IST).

4. COD Order Cancellations

For Cash on Delivery orders, cancellation before dispatch will simply void the order — no payment was collected. You will receive a confirmation once the cancellation is processed.

5. Eligible Replacements / Refunds After Delivery

If your order cannot be cancelled and arrives with an issue, you may be eligible for a replacement or refund under these conditions:

Product arrived damaged (broken seal, crushed packaging, spillage)
You received the wrong product or flavour
Product was expired at the time of delivery
Product has a quality defect

Claims must be raised within 48 hours of delivery with photographic evidence. See our full Refund & Return Policy for details.

6. Order Modifications

If you need to change the delivery address, quantity, or flavour after placing an order, please contact us immediately. Modifications are only possible before the order is dispatched, subject to stock availability.

7. Contact Support

To cancel or modify your order, reach us on:

Email: hello@crevitafoods.com — Subject: "Cancel Order #[Order ID]"
WhatsApp: +91 92880 47058
Hours: Monday – Saturday, 9am – 6pm IST